FAQ

How do I place an order?

Simply browse our collections, add your favorite pieces to your cart, and proceed to checkout.

what payment methods do you accept?

We accept major credit/debit cards, Klarna, PayPal, and other secure payment options.

can I modify or cancel my order after placing it?

Once an order is placed, we begin processing it immediately. If you need to make changes, contact us as soon as possible, and we’ll do our best to assist you.

where do you ship to?

We currently ship within Europe.

how long does delivery take?

Standard delivery times range from 3 to 5 business days depending on your location.

how much does shipping cost?

Shipping fees vary based on your location and order size. Exact rates are calculated at checkout.

will I receive a tracking number?

Yes! As soon as your order ships, we’ll send you a tracking link via email.

What is your return policy?

You may return your purchase within 30 days of the order date. The product must be unworn, in new condition, with original tags and unbroken packaging. An inspection will. be conducted once returned to ensure the piece has not been worn.

how do I return an item?

Pack your item securely in its original packaging.

Include an explanatory note with your order number, name, address, and whether you want an exchange or refund.

Ship your return to:
Welcome Agency c/o AI Logistik
Mejerivägen 1, 52360 Gällstad, Sweden

how long does it take to process a refund?

Refunds are processed within 14 days and issued to the original payment method.

can I exchange my item?

Yes! If you'd like a different size or style, follow the return steps above and specify your exchange request in the note.

how do I choose the right size?

Check our [Size Guide] for detailed measurements. Our pieces are designed to fit a range of body types with flexible, sculpting fabrics.

do your products run true to size?

Our sizing is standard, but if you’re between sizes, we recommend sizing up for comfort or down for a firmer sculpt.

what materials do you use?

All cheri pieces are crafted from a premium blend of polyamide and elastane, ensuring a soft, sculpting, and breathable fit. Each product has a slightly different composition, we recommend checking the product specification for the exact composition for each product.

how should I wash my sculptwear?

Machine wash at 30°C (cold wash), do not bleach, do not tumble dry, do not iron and do not dry-clean. Avoid fabric softeners to maintain elasticity.

where are cheri products made?

Our sculptwear is designed in Sweden and produced in Italy, ensuring high-quality craftsmanship and ethical production.

are cheri products sustainable?

We are committed to responsible production and have partnered with an ethically run factory in Italy that prioritize sustainability.
All cheri garments are OEKO-TEX® Standard 100 certified, meaning they are tested for harmful substances and safe for your skin.
We focus on high-quality, long-lasting materials to promote mindful consumption and reduce waste.

still need help?

Drop us a note:
Email: hello@bycherilee.com
Instagram DM: @bycherilee